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CLIENT CARE COORDINATOR

GENERAL DESCRIPTION

Come be part of the THG Family!  Our Client Care Specialist is an important and integral part of the team by proactively assisting current clients and potential clients with services and support by phone, email, and other methods of communication as well as supporting the clinical staff with administrative needs.

Schedule: Monday – Friday 9:00-5:00

Responsibilities include:

  • Answering and returning phone calls from current clients, potential clients, medical providers and others in the community.

  • Responding to emails.

  • Verifying insurance benefits and providing support to clients around matters related to insurance

  • Supporting clinical staff with administrative needs

  • Working directly with the THG Management Team on any assigned tasks, projects, and issues that arise.

  • Utilize the call log as a way to organize client and therapist interaction and tasks

  • Filling available slots by calling the waitlist and filling all available slots at THG locations

  • Ordering office supplies such as tea, water, marketing materials, training materials, books, and anything THG Management team asks for.

The Client Care Coordinator is:

  • Self-motivated and independently driven

  • Able to integrated sales into client bookings

  • Highly organized, able to prioritize, and multitask

  • Have a warm, compassionate, and helpful in-office and phone presence

  • Computer skills including microsoft word and excel

  • Able to communicate directly and clearly with administrative and clinical team

  • Reliable and dependable

  • Enjoys working in supportive team environment

  • Passionate about helping individuals and couples in need of care and support

The CC for The Healing Group is the first person-to-person interaction an individual has with our practice and is their first impression. Since the focus and core values of The Healing Group include relationship, creativity, gratitude, and commitment, the CC is one who translates these values into the real time interaction with the clients and THG team members. They are also the bridge between what the client is looking for and what we offer and through whom. The CC is knowledgeable from a relational perspective how each of our therapists work, their areas of specialization and individual approaches and is able to effectively match the therapy seeking individual with their therapist. When a prospective client calls and it is clear that they are looking for something that our practice does not offer, they are able to support the individual through competent referral suggestions in a way that communicates to the individual their needs are valid and important to us, even if we cannot meet them ourselves.

Compensation and Benefits:

Pay: $15.00/hr after initial 90 day training

Benefit: Eligible for PTO after 6 months


Position Start Date:

Wednesday December 26, 2018

To Apply:

Please submit resume and cover letter to mary@thehealinggroup.com

The Healing Group is a mental health clinic specializing in Maternal/Reproductive Mental Health, Sexual Health and Couples Counseling.  Our mission is to provide gold standard care from our administrative team to our clinical team. Find out more at www.thehealinggroup.com