ASSISTANT CLIENT CARE COORDINATOR
Come be part of the THG Family! Our Client Care Specialist is an important and integral part of the team. The CCS assists THG by proactively assisting current clients and potential clients with services and support by phone, email, and other methods of communication as well as supporting the clinical staff with administrative needs.
Schedule: Monday - Thursday 2:00-6:00 and/or Friday 9:00-2:00
These hours can be one position or two positions: M-Th 2:00-6:00 and Friday’s from 9:00-2:00. Perfect for college students, parents looking for extra income after-school or during school hours.
Answering and returning phone calls from current clients, potential clients, medical providers and others in the community.
Responding to emails.
Verifying insurance benefits and providing support to clients around matters related to insurance
Supporting clinical staff with administrative needs
Maintaining confidentiality and abide by HIPAA standards
The Client Care Coordinator is:
Self-motivated and independently driven
Able to integrated sales into client bookings
Highly organized, able to prioritize, and multitask
Have a warm, compassionate, and helpful in-office and phone presence
Computer skills including microsoft word and excel
Able to communicate directly and clearly with administrative and clinical team
Reliable and dependable
Enjoys working in supportive team environment
Passionate about helping individuals and couples in need of care and support
The CCC for The Healing Group is the first person-to-person interaction an individual has with our practice and is their first impression. Since the focus and core values of The Healing Group include relationship, creativity, gratitude, and commitment, the CC is one who translates these values into the real time interaction with the clients and THG team members. They are also the bridge between what the client is looking for and what we offer and through whom. The CC is knowledgeable from a relational perspective how each of our therapists work, their areas of specialization and individual approaches and is able to effectively match the therapy seeking individual with their therapist. When a prospective client calls and it is clear that they are looking for something that our practice does not offer, they are able to support the individual through competent referral suggestions in a way that communicates to the individual their needs are valid and important to us, even if we cannot meet them ourselves.
Compensation and Benefits:
Pay: $15.00/hr after initial 90 day training, pay is $13/hr during training.
Position Start Date:
Wednesday February 19, 2019
Please submit resume and cover letter to firstname.lastname@example.org